Zendesk

Zendesk is a platform to help companies improve their customer relationships by engagement through support tickets.

Implementation

You will first need the following JavaScript files (you may have some of them already, make sure the order of the scripts are correct).

Deploy the LoginRadius V2 JS

<script src="https://auth.lrcontent.com/v2/js/LoginRadiusV2.js"></script>

Deploy the LoginRadius V2 Integration JS

<script src="https://auth.lrcontent.com/v2/js/LoginRadiusV2.Integrations.js"></script>

Identify Method

Zendesk provides a Widget Contact Form where a customer can fill in their name and email. We provided an identity method that can populate that form for you when a user signs in.

If you wish to capture both fields, here is an example of the mapping.

var mapping={
 standard:[
 "email",
 "fullname"
]
};

After declaring the mapping, call the 'identify' method afterward (possibly in ur login.onSuccess function)

LRObject.identify("zendesk",response.Profile, mapping)

Note that we currently do not support anything besides these fields

This is because Zendesk requires other API calls to customize the user field and is not built in natively to their javascript file.

Custom Mapping

If you're handling the data yourself, (isCustom == true), then make sure your data is formed correctly to pass into the Zendesk integration.

• Zendesk requires that your custom object complies to this:

{ name: Name, email: Email_Address }

Example

<script>
    var data = { name: Name, email: Email_Address }
    var commonOptions = {};
    commonOptions.apiKey = 'xxxxxxxxxxxxxxxxxxxxxxxxxxxx';
    commonOptions.appName = 'XXXXX';
    var  LRObject = new LoginRadiusV2(commonOptions);
    var login_options = {};
    login_options.onSuccess = function(response) {
    //On Success
    // Use to sync data in your Zendesk integration.
    LRObject.identify("zendesk",data,'', true)
    console.log(response);
    };
    login_options.onError = function(errors) {
    //On Errors
    console.log(errors);
    };
    login_options.container = "login-container";
    LRObject.util.ready(function() {
    LRObject.init("login",login_options);
    });
</script>

Track Method

Zendesk does not provide a tracking method therefore, we do not have it implemented in our Integrations JS

Correct Behaviour

If successful, when a person logs in this should be how their widget looks like: