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Pre-Built Connections

LoginRadius offers Pre-Built Connections to simplify Federated Single Sign-On (SSO) integrations using ready-made configuration templates. These templates allow you to set up SSO between LoginRadius quickly (as the Identity Provider) and popular third-party platforms (Service Providers) without manually configuring each SAML field.

Key Features

  • Pre-configured templates for faster integration

  • Consistent SAML-based authentication

  • Step-by-step guidance via the Admin Console

  • Supports Identity Provider (IdP) and Service Provider (SP) initiated flows

Use-Cases

  • Employee SSO Access: Provide seamless access to Salesforce, Freshdesk, or Zendesk using centralized identity management via LoginRadius.

  • Seamless Employee Onboarding: Automatically grant new employees access to essential tools (e.g., CRM or support platforms) without repetitive, manual account provisioning.

  • B2B Partner Portal Access: Allow third-party vendors, resellers, or partners to securely log in to designated portals (e.g., Zendesk support) using federated access from your identity infrastructure.

Currently supported platforms include**

  1. Salesforce

  2. Freshdesk

  3. Zendesk

Navigate to the Integrations > SSO Integrations section in the LoginRadius Console. Click on Add SSO Integration, then select one of the integration cards—Salesforce, Freshdesk, or Zendesk—to start the setup.

Configuring Salesforce

  1. Click the Salesforce card to open the configuration form.

  2. In the App Name field, provide a unique name for your Salesforce integration.

  3. In the Callback URL field, enter the endpoint where the Identity Provider (IdP) should send SAML assertions. This should match the expected URL by the Service Provider (SP).

  4. In the Audience field, input the Entity ID, which is a logical identifier (URL format) for the Salesforce resource.

  5. Click SAVE to complete the initial setup.

  6. After saving, click on the App Name in the list to open the configuration page. Here, you can update or review additional settings.

Refer to the SAML documentation for a deeper understanding of each configuration field.

The Tutorial tab in the configuration page provides a step-by-step guide for setting up SSO within the Salesforce Developer Console.

For a detailed walkthrough, see LoginRadius as IDP with Salesforce as SP

Configuring Freshdesk

  1. Click the Freshdesk card to open the configuration form.

  2. Enter a unique App Name for your Freshdesk integration.

  3. In the Callback URL field, enter the URL where SAML assertions should be sent.

  4. Provide the Audience, i.e., the intended recipient(s) of the assertions.

  5. Click SAVE to save your integration.

  6. After saving, click on the App Name in the list to open the configuration page for further updates or reviews.

Refer to the SAML documentation for configuration details.

The Tutorial tab provides detailed instructions for setting up SSO in the Freshdesk Developer Console.

Configuring Zendesk

  1. Click the Zendesk card to open the configuration form.

  2. Enter a unique App Name for your Zendesk integration.

  3. Enter your Zendesk Account Name, then click SAVE.

  4. Click on the App Name from the list to open the configuration page and make any necessary updates.

Refer to the SAML documentation for additional details.

The Tutorial tab contains a step-by-step guide for configuring SSO in the Zendesk Developer Console.

Best Practices

  • Ensure your Callback URL and Audience match the values the Service Provider expects.

  • Always test your SSO integration in a staging environment before deploying to production.

  • Use strong certificate management practices when configuring SAML certificates.

  • Keep your SAML metadata updated if the service provider changes its endpoint or certificate.