Frequently Asked Questions

Webhooks are available in our Developer Premium and Enterprise plans.

Yes. LoginRadius supports WebHooks to automatically send a payload based on the event to the configured URL in real-time. Please refer to webhook documentation for more details.

The Cloud Directory API is available in our Enterprise plans which allow bulk data retrieval via API.

Yes, The LoginRadius Javascript Libraries are structured to be easily extensible with third-party client side scripts. In addition to this LoginRadius directly maintains prebuilt libraries for common industry standard tracking, chat and other client side services.

Yes, one can integrate to any 3rd party applications. Check out our integrations page for more details.

We have email support across all our plans and chat support for our Developer Premium users. Under our Enterprise and Developer Premium plans, we also have various levels of implementation support to streamline the deployment process.

Our Self Serve Data Migration service allows you to migrate your existing user data to your LoginRadius cloud storage. Using this feature users are uploaded via CSV into the LoginRadius admin console with a configurable field mapping.

For larger migrations or to migrate existing passwords in our Developer premium or Enterprise plans, a dedicated migration team will work with you to ensure that your data is ingested into LoginRadius seamlessly.

The LoginRadius data migration service allows you to import customer profile data from another application/service/database into the LoginRadius database by uploading a CSV file and mapping desired fields to LoginRadius data fields.

Please refer to this documentation for more details.

LoginRadius has developed SDKs with a Demo project and detailed usage documentation for all the most popular programming languages including HTML5, ASP.Net, Java, PHP, Coldfusion, Node.js, Python, Ruby, etc. These SDKs are entirely open-source, allowing you to build off and modify the code to serve your unique requirements.

LoginRadius provides SDKs in all major programming languages e.g. Node.js, .net, PHP, Java, etc. to make LoginRadius API calls from your application. Please see this documentation for the availability of SDKs in various programming languages.

Similar to web SDKs, LoginRadius provides mobile SDKs for various mobile platforms like Android, iOS, React Native, etc.

Refer to this documentation for more details.

We support various Mobile SDKs for all major mobile languages both Native (iOS and Android) as well as Hybrid solutions (React Native, Cordova, etc). All these are documented in our API documentation.

We support various CMS Platforms for major CMS and Ecommerce platforms including, Wordpress, Drupal, Magento, Salesforce Commerce Cloud, and more.

LoginRadius provides out-of-box plugins for CMS-based platforms like Drupal, Magento, WordPress, and many more. See our documentation for more details.

Support Response time SLAs are available in our Enterprise plans only.

Support tickets are triaged by our 24/7 support team immediately. The support ticket response time varies depending on the severity of the issue and troubleshooting time. Our average Tech Support Response Time is 32 Minutes.

24/7 Email support is available for all the paid plans. Whereas, the live chat support is applicable only for Developer Premium and Enterprise plans.

LoginRadius guarantees 99.99% uptime under our standard SLA. We have achieved 100% availability for the last 2 years. You can track the LoginRadius system's status at https://status.loginradius.com.

Yes. 24/7 email support from LoginRadius Engineers is available in all plans.

You can create a support ticket under the Support section in the LoginRadius Dashboard. Please see the documentation for more details.

Monthly Active User (MAU) is any user who signs up, authenticates and/or uses an authentication token on the platform at least once in a calendar month. Once they authenticate during that calendar month, they are considered a MAU and can authenticate unlimited number of times during that calendar month.

The Free Plan is free forever, but you can upgrade to Developer or Developer Premium plan anytime you want.

Yes, if you pass the Free Plan users mark, you need to upgrade to the Developer Plan (or any of the other plans that fit your needs) and select the right amount of users for your use case.

If you surpass 7,000 users, you need to upgrade to either Developer or Developer Premium plan. If you do not, the new user signs will be disabled, however, your existing users will continue using the system as configured.

It is a 21-day free trial. During or after the trial period, you can choose to continue with the selected plan. If not, your account will remain active, but it will be downgraded to the Free Plan.

After you have processed the payment, your trial account will immediately be upgraded.

Yes, there is an annual pricing discount where you can save up to 12.5%. You can upgrade to annual pricing anytime.

Yes. We offer a 12.5% discount on an annual subscription and have special pricing for non-profit organizations. Those interested in migrating from an existing customer identity provider may be eligible for additional discounts, please contact our team for more information.

Developer plan pricing is based on Monthly Active Users only.

Yes, There are add-on features available in the Developer Premium plan. See a detailed breakdown of available features in each plan here.

We accept payment via all major credit cards such as Visa, MasterCard, and American Express.

Currently, we accept payments in USD only.

Our Developer Plans are available with a monthly subscription which you can cancel at any time.

As we offer free trial and monthly subscription option, if you do not want to use our services, you can stop your subscription anytime. Due to that reason, we cannot offer refunds.

MAUs are calculated every month and adjusted against your annual billing amount.

Customers are responsible for applicable local taxes (GST, HST, etc). Please feel free to contact us to confirm the details.

Within LoginRadius's current price structure, we're unable to make any changes to our standard customer terms. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining standard terms with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our customer terms have been very carefully authored as per industry standard.

The LoginRadius API is developed with OpenID Connect (OAuth 2.0 protocol) standards, which is the same technology used by industry leaders such as Facebook, Google, and LinkedIn for their authentication and platform APIs.

LoginRadius platform has a multi-cloud architecture and is deployed in the following cloud platforms: Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and Ali Cloud.

LoginRadius provides regional data storage for all Developer and Enterprise plans. In the Enterprise plan further granular controls are also available to select specific service providers.

Yes, Common user actions such as Account Recovery, Account Removal, Forgot Password and Account Update can be directly handled from the LoginRadius Admin Console where your team can assist users via a simple GUI.

LoginRadius can be integrated with any email/SMTP servers to send email notifications to your users. Emails not natively supported by LoginRadius can be sent directly as part of your consumer workflows from your SMTP or Mailing Service.

You can configure your company's SMTP or SMS provider in the LoginRadius dashboard to handle delivery of emails or SMS messages to your consumers. Check out our documentation on how to configure your Email/SMS providers.

Free, Developer and Developer Premium Plans are offered through a multi-tenant environment; however, we deploy separate data repositories for each customer. When a new customer account is created in the LoginRadius system, a new database instance is provisioned for that customer with a unique set of name and configuration key. It is an independent database that only holds the information of one customer, and the information cannot be shared with any other customer or database. Single-tenant and private cloud offerings are available with our Enterprise plans.

There are no limits on the number of web/mobile apps which can be configured under any LoginRadius plan.

Multifactor Authentication is available in our Developer Premium as an add-on.

Yes, LoginRadius supports various forms of multifactor authentication including, SMS based tokens, Authenticator applications, Pin based authentication, Security questions, Adaptive authentication and more.

To configure multi-factor authentication, refer to this documentation.

Yes, all LoginRadius Interfaces are structured to be fully customizable and configurable allowing for full control of your Consumer Experience.

Yes, LoginRadius provides a hosted Consumer authentication and registration workflow called the Identity Experience Framework (IDX). This is a ready-to-use solution for all the Consumer Identity Management actions including registration, authentication, account recovery, and profile management. Please refer to this documentation for more details.

LoginRadius provides various methods to let you manage Login and Registration options for your application. The available methods are:

Standard Login - Traditional email login process where a user creates an account and log in with their email and password. Please refer to this documentation for more information.

Social Login - Authentication service that allows users to register and/or log in to your site or app using their social profile credentials. Please refer to this documentation for more details.

Password-Less Login (Email and SMS) - User registration and login using an OTP or a Link send to phone number or Email. (Applicable to only our developer premium plan). Please refer to this documentation for more information.

Phone Login - User registration and login using a phone number (Applicable to only our developer premium plan). Please refer to this documentation for more information.

You will need to create your app in the social provider account and add the app credentials in the LoginRadius Dashboard. Please refer to this documentation for more details.

LoginRadius provides various themes for the Identity Experience Framework (IDX). These themes can be further customized using CSS and JavaScript. Please refer to this documentation for more details.

LoginRadius provides pre-defined Email and SMS templates that are easy to customize for all the applicable workflows in the language of your choice. Please refer to this documentation for more details.

The LoginRadius Web SSO libraries leverage browser based consumer sessions along with easy to use libraries and mechanisms that allow customers to maintain a single authenticated consumer state across all of their web and mobile properties.

Please refer to this documentation for more details.

LoginRadius allows you to create and manage various roles and permissions for your consumers directly from the LoginRadius dashboard and/or via direct API transactions.

Please refer to this documentation for more details.

LoginRadius provides the following account security features:
- Brute Force Lockout
- Password Policy
- Session Management
- Global Captcha

Please refer to this documentation for more details.

The application has end-to-end SSL encryption from the end-user to the internal database. The API calls always go through HTTPS from end-user to LoginRadius application server and with another SSL encryption between LoginRadius application servers and internal databases.

LoginRadius provides end-to-end in-transit encryption from the end user’s browser to the LoginRadius cloud application, as well as internal data server encryption. LoginRadius data storage also offers the highest level of security by using data encryption at rest.

LoginRadius provides you with the ability to control and manage your user's login session via:

Token lifetime - Token lifetime allows you to configure the time duration a user can be logged in to your application. Once it expires, the user will be prompted to log in again.

Force logout - Enabling the force logout option allows you to expire all active sessions of a customer when they reset or change their password.

Remember me - Remember me allows your users to stay logged in even after closing the browser until the token lifetime expires. This will display a "Remember Me" checkbox on your application login page.

Please refer to this documentation for more details.

The Password Policy feature allows you to enhance authentication security by defining the password rules. This guide will help you in setting a Password Policy using various password scales.

LoginRadius Brute Force Lockout feature allows you to restrict account access based on failed login attempts. Once the limit of failed login attempts is reached, the customer will either get suspended for the configured period or prompted to complete an additional security step to log in. To set up Brute Force Lockout, refer to this documentation.

LoginRadius supports bot protection using Google ReCAPTCHA and/or QQ Captcha. To enable captcha for your site, refer to this documentation.

You can whitelist domains under the configuration section in the Dashboard. Please refer to this documentation for more details.

The LoginRadius platform directly handles duplication of records during data migration or consumer creation by matching verified email or phone numbers.

LoginRadius team can migrate the existing hashed passwords to avoid resetting consumer passwords after the data migration is complete.

The LoginRadius Data Migration service in the LoginRadius Dashboard allows you to migrate plain text text passwords in a CSV file. LoginRadius also provides services to support migrating hashed passwords or complex data mappings.

LoginRadius supports various hashing algorithms for passwords including PBKDF2, SHA, MD5, etc.

You can find the request history of data migration and the download links under User Management in the dashboard. Refer to this documentation for more details.

You can add your team members under the Team Management section in the dashboard. To add a team member refer to this documentation.

LoginRadius allows you to create various roles and assign them to your team members giving them granular access to the dashboard. To create roles refer to this documentation.

The Activity Logs section in the dashboard shows records of all recent account activities performed by your team members.

Please see the documentation for more details.

Yes.LoginRadius allows you to select from one of our regional data storage locations for all data storage which allows for easy compliance with regional data storage requirements.

LoginRadius supports all the industry-standard federated SSO protocols and creates a seamless user experience without any authentication barriers between LoginRadius and third-party applications. Below are the SSO protocols supported:
- SAML
- JWT
- OAuth
- OpenID Connect

Yes. LoginRadius provides an out-of-box solution to create a seamless user experience between LoginRadius and eCommerce platforms like Shopify, BigCommerce, etc. You can configure this under the integration in the Dashboard.

LoginRadius platform provides the native integrations which can integrate with any third-party application such as CRM, analytics, payment gateways, etc. Refer to this documentation on how to set up integrations for your application.

Integrations are available in our Developer Premium and Enterprise plans.

The ISO 27001 compliance is applicable for Developer Premium and Enterprise plans.

The SOC2 Compliance is applicable only for Enterprise plans.

We support wide range of security and privacy compliances. Please see the complete list here.

LoginRadius is SOC2, NIST CSF, ISAE 3000, ISO 27001:2013, ISO27001, GDPR and CCNA certified.

LoginRadius adheres to ISO27017, 27018, CSA Star and privacy shield cloud.

We have a highly scalable and reliable back-end infrastructure located in globally distributed cloud data centers.

Yes, LoginRadius provides a comprehensive set of tools that enable compliance with CCPA and other regional compliances.

Yes. LoginRadius provides a comprehensive set of tools that enable compliance with GDPR and other regional compliances.

LoginRadius data stores have the highest levels of security available. The cloud database is behind a firewall and can only be accessed via our whitelisted IP addresses and application servers. We maintain and manage access logs for any database connection and data queries.

A Data protection agreement can be provided as part of the Developer Premium and Enterprise plans.

Customers have full control over the PII data that is captured in LoginRadius. You can choose which data is requested from users at various stages of Consumer interactions.

Yes. A data center change is possible in our developer Premium and Enterprise plans, This needs to be coordinated with your account manager.

Security is our utmost priority. For starters, we follow security best practices for storing user credentials: they are never stored in plain text, and all passwords are hashed and salted using state-of-the-art algorithms.

We also implement proactive security measures for your projects such as password breach detection, using a huge database of leaked passwords, and brute-force attack detection. Automated rate-limiting checks and denial of service mitigation procedures are also in place.

You can learn more about security at LoginRadius on our security page.

When you decide to migrate away from LoginRadius, you can simply migrate all the data including password hash to new system and we will delete all the data at our end.

If and when there is overage in your account, the system will automatically generate invoice and charge the amount. You can see details on overage in your LoginRadius web console.

We take pride in delivering the best performance in the market (over 99.99% uptime on monthly basis) and openly display our statistics on our status page. Please visit our status page to see the performance metrics including Uptime, API Response time and incident reporting.

The Developer Premium plan includes a 99.99% uptime on monthly basis. Additional API performance SLAs are available with our Enterprise plans.

See our acceptable use document for details on rate limits for your plan.

Higher API thresholds are available in our Enterprise plans only.

All downtime incidents (full or Partial) are logged directly against the LoginRadius Status page where you can see full system details including Uptime and performance across LoginRadius systems. For Developer Premium plan, if it is breach of the uptime SLA, we will automatically credit the applicable amounts to your account.

Yes, the LoginRadius platform covers all industry standard data management procedures and is audited as part of our Compliance certifications.

Please see the documentation for more details. (This can link to our new infra and security doc.)